FAQ

  • Can I stop getting emails, guides and alerts from Appliances Assistant?

    It’s important to note that Appliances Assistant communications are separate from the general Silicon Valley Clean Energy communications. If you are a Silicon Valley Clean Energy customer and opt-out of Appliances Assistant communications, it will not impact your regular emails from Silicon Valle...

  • How do I reset my password?

    If you forgot your password, click the “Forgot your password?” link on the log in pop-up. If you want to change your password, go to “Account Settings” which is located in your profile.

  • If I see a product I like, can I save it to keep track of it?

    Yes, you can. First you’ll need to create an Appliances Assistant profile, once created just click on the heart icon to save the product – if you change your mind click the heart icon again. You can do this at any time by logging back into your profile.

  • What is the Enervee® Score?

    The Enervee Score helps you to find the most energy efficient brands by translating product performance and energy use into a universal 0 to 100 score. The Enervee Score is dynamic, meaning that it is updated daily for all brands based on the range of brands currently available on the market. If ...

  • What sort of emails or alerts will I receive if I register with Appliances Assistant?

    When you register with Appliances Assistant and create a profile, you will get up to 2 different types of emails from us, depending on what you’ve searched; Saved Search Emails Line item ...You’ll get these if you’ve saved a particular search (which you do by clicking the ‘Save Search’ button)....

  • Silicon Valley Clean Energy Disclaimer

    Silicon Valley Clean Energy hosts this website as a resource for customers. SVCE does not endorse or guarantee, and makes no warranties or representations regarding, any vendor, contractor, service or product. SVCE shall not be liable for any loss or damage of any kind arising out of or connected...

  • I would like to contact Customer Support, can you provide contact information?

    For assistance with your Reward Processing Form or verification as a Silicon Valley Clean Energy customer, please contact: (844) 979-3241, M-F, 9am to 5pm, PST. Or email: svce@care.enervee.com For assistance with Online Store orders and returns, please call our fulfillment partner, Lightbulbs.co...