Welcome to Our Help Site

• Can I pick up in store?
• Can I reschedule my delivery? (Ex: I’m not home, I’m traveling, etc.)
• Do you offer free shipping?
• How does Best Buy fulfillment work?
• How do I process my return or exchange?
• How do I schedule my delivery?
• How long will it take for my order to ship?

See all articles in About Best Buy Fulfillment →

• Can I stop getting emails, guides and alerts from Appliances Assistant?
• How do I reset my password?
• If I see a product I like, can I save it to keep track of it?
• What is the Enervee® Score?
• What sort of emails or alerts will I receive if I register with Appliances Assistant?
• Silicon Valley Clean Energy Disclaimer
• I would like to contact Customer Support, can you provide contact information?

• Can I cancel my order?
• How do I view my orders?
• Is my payment information safe?
• I would like to contact Customer Support, can you provide contact information?
• What are your return policies?
• What happens if there was a problem with my delivery? Ie. (lost, partial shipment, etc.)
• What if I received a defective product?

See all articles in Online Store →

• What are my e-gift card options?
• When will my e-gift card(s) arrive?
• Do e-gift cards expire?
• Do reward links expire?
• Can I combine two reward links?
• Can I redeem my Tango card for a physical retail gift card?
• Can I return a reward link?

See all articles in Redeeming Tango Rewards →